What we are about
Ningaloo Whaleshark Swim is committed to becoming one of Western Australia’s leading tourism businesses, and one of the leading whale shark tour operations in the world. We are focussed on just one thing – enabling visitors to the Ningaloo region to interact with the marine wonders of the Ningaloo Reef in a way that delights, entertains, educates and keeps them safe and coming back for more. Whilst making sure our team has a great time too!
We’re all about helping our guests experience the wonder of the Ningaloo Reef, and swimming with a whale shark, for themselves, and being right there beside them as they need us each step of the way.
Our promises to you, and to each guest onboard our whale shark tour:
- Our guests rule! We know we are here to give you an amazing experience swimming with the whale sharks, and we will do whatever is needed to make this happen. We’ll treat you in the way that we like to be treated when on tours.
- We care. We will do our very best to "get" where you are coming from, what you are going through, and what you are wanting from us. Whether you are an Olympic Swimmer or a complete novice when you are snorkelling with a whale shark, our staff are focussed on you and what you need to have a great day out with us.
- Accountability is key. We take full responsibility for everything we do, and actively seek out feedback on how we can improve, then make the changes that matter actually happen.
If we make a promise, we do everything we can to keep it.
We acknowledge the trust placed in us by our passengers, and we honour this and them by acting with honesty, integrity and commitment at all times.